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Studio Policy
Cancellations
We do our best to honor the time commitments of our clients and instructors. We kindly ask that you respect our cancellation policies.
Studio Sessions – You can early cancel your appointment up to 24 hours before your scheduled time with no fees. Cancellations within 24 hours, will be subject to the full charge.
Online Private Sessions - You can early cancel your appointment up to 18 hours before your scheduled time with no fees. Cancellations within 12 hours, will be subject to the full charge.
Livestream Class Reservations - Cancellations within 12 hours of the class time will be subject to the full charge.
Purchases
All sales are final.
Single and Package Purchases - All have expiration dates. Please be mindful of the expiration date when you choose your service in the online store.
Reservations
Classes with attendance of 2 or less, are subject to cancellation. We will notify you if the class is cancelled.
Class reservations close an hour before class.
Waitlists
Full classes have a waitlist option. Our waitlist works very well. Just sign up and we’ll send you an email when a space opens. There’s no charge for the class until you accept the email invitation. (Make sure that you’ve opted- in for our emails.)
FAQ
Studio Hours
Hours are determined by appointments and scheduled classes.
First Studio Visit
Start by arriving 10 minutes before your appointment to fill out our physical history and waiver forms.
How often do I need to do Pilates to see results?
Practicing Pilates 2-3 times a week will give you the best results. Nothing changes your body quicker than private sessions. We recommend a mixed program of private sessions and classes.
First Visit What to Wear
Start by arriving 10 minutes before your appointment to fill out our physical history and waiver forms.
What to Wear
Exercise clothing that’s comfortable fitted. We recommend grippy socks but Pilates is often done with clean bare feet.
We request that you use socks and for your safety we prefer the grippy socks.
What to Bring
Just yourself! We provide the equipment and props.
Caring for Injuries
Pilates has proven to be a rehabilitative strength program to follow your injury treatment. Many physical therapists have sent their patients to continue healing with us. Please come to Pilates after your doctor’s advice to start exercise again. We are not the first stage of injury recovery. We like to say that we’re the rest of the story. Our instructors know how to build a Pilates program with modifications that will support your continuing stages of injury recovery.
Please let your instructor know if you have a new injury or discomforts from an old injury. This will allow us to make your Pilates a successful experience.
Parking
We have ample free parking. More spaces available behind the building.
Class Requests
Please let us know if you’d like a class that can’t be found on our schedule. Email us at info@centerstreampilates.com. We’ll do our best to offer it!
Addressing COVID-19
Our Commitment to your health and the health our community:
Let’s take care together.
Clients, please read and arrive prepared:
Updates COVID-19 Requirements for Studio Sessions
Your instructor will ask you to confirm that you are currently symptom free. (See the symptom list below). If you or ANY member of your household, or someone you have had close contact with, is exhibiting any of the symptoms do NOT enter.
Please let us know the following:
If you or any member of your family has travelled outside of the country in the last 14 days.
If you, or anyone in your household been in contact in the last 14 days with someone who is being investigated or confirmed to be a case of Covid-19, do not enter.
Masks are not mandatory. We ask that you use a mask if you think that you’ve recently been exposed to Covid. Your instructor will be happy to wear a mask as well.
All clients are required to sanitize their hands with soap and water before and after sessions.
All clients need to wear socks during their lesson. Grip socks are preferred. (You can purchase a quality pair at www.toesox.com or www.shashionline.com)
Covid Symptoms Check List:
PLEASE DO NOT ENTER if you or anyone in your household has ANY of the following symptoms (even if mild):
Fever at or above 100 degrees Fahrenheit / Chills
Cough
Shortness of breath / Difficulty breathing
Headache
Sore throat / Painful swallowing
Runny nose
Muscle Pain
Feeling unwell in general. GI issues.
New fatigue / Severe exhaustion
Loss of sense of smell or taste
Our commitment to you - Staff COVID-19 Safety Protocols:
Instructors will wear a mask upon request.
We will wash our hands between sessions and upon arrival.
After each lesson all equipment will be thoroughly cleaned including:
props
equipment top, frame, springs, straps and handles
doorknobs, bathroom fixtures
any surfaces touched during a session.